Web Hosting FAQ

  • What is web hosting, and why do you need one?

    In order for a website to stay live on the Internet, you will need a server that is running and connected to the Internet at all times. A web host (or web hosting provider) owns such server, deployed and running in a data centre equipped with proper security and climate control, and rents out part of the disk space and bandwidth to people and companies who need it.

    Getting a web hosting plan is one of the easiest and most affordable way to run a website. Our server is configured with softwares optimized for running the most common types of websites and web applications.

  • How long does it take to setup a web hosting?

    It will usually take less than one day to get your web hosting account setup and ready to be used.

    However, if your order includes a new domain registration, it will usually take up to 48 hours for the domain to be functional.

Web Hosting Features

  • What is a domain / subdomain / parked domain?

    A domain is the primary account associated with your hosting account. If your hosting plan comes with more than one domain, the very first one that you register with us will be your primary domain, while the others will be add-on domains. Each domain have their own folder within the hosting account, where you can host different websites using one account.

    A subdomain is a subfolder within a domain account, which is then accessible by adding a prefix into the domain. They are useful for creating sub-websites that are different from the main website, but are still make sense within the same domain. For example: if your main website is www.yourcompany.com, it will be particularly useful to host a sub-website of your company using store.yourcompany.com or blog.yourcompany.com.

    A parked domain is a domain that is set to direct to the exact same content as another domain. This will be useful when you want to have multiple domains to access to the same content. For example: if your main website is www.yourcompany.com, you can also register for www.yourcompany.net and www.yourcompany.org to park to your main website. You can also use your parked domains for setting up email accounts too!

  • When you say "Unlimited", is it really unlimited?

    Short answer: Yes.

    Technically speaking, there is always a computational limit. But rest assure, you probably won't hit it if you aren't using it for malicious purpose. (PS. It is up to millions or billions. I won't tell you.)

  • What do you mean by "Free Web Application Installation"?

    This is a free service meant for customers who have experience in using web application elsewhere, and would like to migrate to a self-hosted self-managed server. For example: CMS or blogging system like WordPress, Online shopping cart like Prestashop, or discussion forum like phpBB or Discuz!.

    We will help you install this into the hosting account as per your preference, and then you can use them right away without worrying about downloading, uploading, configuration etc.

  • What does the "Server / Network Uptime Guarantee" means?

    We try to do our best to guarantee that our servers are always up and running at all times, and to cut down on server downtime as much as possible. In the event that if our server downtime exceeds below guarantee tolerance, we will be giving a money back refund on a per-month basis, and will also allow a full pro-rated refund for your balance usage if you do decides to move to other providers.

    99.5% Uptime = 216 minutes of downtime per month
    99.9% Uptime = 43.2 minutes of downtime per month

    Note that downtime caused by events that are beyond our resonable control will not be compensated. This includes but not limited to:

    • Natural disasters, like earthquake, flood, tsunami etc.
    • Act of government, like network policy change, service ban or embargo, etc.
    • Act of war & terrorism
    • Failure of 3rd party service, like distruption in telecommunications network, data-centre power outage, DNS domain propagation failure etc.
    • Illegal activity, like cyber-attack, cease-and-desist request, etc.
    • User activity, like sofware bug, server over-usage, etc.
  • What does "30 Days Money Back Guarantee" means?

    If you are unsatisfied with our service for any reason, you can always request for a refund. We will give you a full refund if the request is made within 30 days. No question asked.

    Do note that only web hosting costs will be refunded. Domain registrations or renewals are not refundable.

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